Privacy policy

Privacy Policy

Effective Date: July 27, 2025

Welcome to Souquna! This Privacy Policy explains how we collect, use, and protect your personal information when you use our app and services.

1. Information We Collect

Personal Info: Name, email, phone number, delivery address, and payment preferences.
Location: We collect location data to show nearby vendors and enable deliveries.
Device Info: Browser type, device model, IP address, operating system, etc.
Order History: Products you’ve ordered and your past interactions within the app.

2. Why We Collect Data

To process your orders and deliver products to you
To personalize your shopping experience
To provide customer support
To improve app performance and security

3. How Your Data Is Used

All data is used solely for internal purposes. We do not sell or share your personal information with third parties for advertising or analytics purposes.

4. Data Security

We use industry-standard encryption and secure protocols to protect your data during transmission. All user data is encrypted in transit and stored securely.

5. User Control

You can request deletion of your data anytime by contacting us at support@souquna.co.
You can delete your account directly from the app.

6. Permissions We Request

Location: To determine delivery address and nearby vendors.
Camera: For uploading identity or address verification if needed in future updates.
Microphone: Only used if you opt-in to voice search or customer support calls (optional).

7. Children's Privacy

Our app is not intended for use by children under 13. We do not knowingly collect data from minors.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: support@souquna.co

Thank you for trusting Souquna!